Practical AI skills for people whose job isn't AI. Most posts end with a drill, because reading about a skill isn't having one.
Telus deployed real-time accent modification on offshore call-centre agents without disclosing it to customers. Labour unions called it deceptive. Two rival telecoms declined. Three questions every manager should answer before rolling out any AI that changes how people present themselves.
4 min read
Work IQ creates stateful agents by combining your M365 data, Active Directory, and communication history. Before your IT team deploys it, you should know what those agents can see and do on your behalf.
4 min read
Anthropic's CEO spent most of 2025 warning AI could eliminate 50% of entry-level knowledge work. On May 5 he invoked the Jevons Paradox instead. When the person building the tool revises his own worst-case prediction, the signal isn't reassurance — it's a timestamp on a window that's still open.
5 min read
OpenAI's B2B Signals data shows the AI gap has stopped being about who uses it and started being about what they use it for. Typical firms ask AI questions. Frontier firms build AI into multi-step execution — and the difference is widening.
5 min read
Simon Willison admitted he skips reviewing AI code for production systems. A Stockholm cafe let AI order 120 eggs for a kitchen with no stove. Ethan Mollick says we don't yet have words for how multi-agent systems fail. The pattern is the same: as AI gets more capable, the temptation to stop checking grows — and the cost of not checking doesn't shrink.
5 min read
Two South African officials were suspended after 102 of 148 citations in a Cabinet-approved report were AI-fabricated. Nature retracted a 504-citation paper on the same day. The accountability gap between 'AI wrote it' and 'I submitted it' is closing. Here's what you do about it.
4 min read
Google's Gemini can now output a finished Word file, spreadsheet, or PDF directly from conversation. Writing prompts that produce share-ready documents is a different skill than writing prompts that produce text.
4 min read
Anthropic launched native connectors to 50+ professional creative tools — Adobe Creative Cloud, Blender, Autodesk, Ableton, Canva, and more. Connecting is the easy part. Getting useful output is a constraint problem.
5 min read
A study found AI screening tools shortlist candidates who used the same model to write their resume at rates 23-60% higher. What hiring managers and applicants need to do about it.
4 min read
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